PRIVACY POLICY   SHIPPING POLICY   RETURN POLICY   TERMS OF USE 

RETURNS POLICY

  • No refunds after 10 days and without your invoice.
  • If your order does NOT include the VIN, there will be no returns or exchanges on the parts ordered! 
  • No returns on electrical, special ordered parts, used, installed, modified, tried and accessory parts.
  • There will be a 30% restocking fee for all returns or order cancellations after the items have arrived at our warehouse and are waiting to be shipped.
  • Charges for shipping and handling are not refundable.
  • Please contact us at 678-717-1089 or email parts@atlantaautomotivegroup.com for a Return Authorization Number prior to returning any merchandise. Returns will not be accepted without a Return Authorization Number.
  • Parts must be returned for inspection prior to any credit being issued.
  • Parts must be returned in the original, unopened, undamaged packaging and be accompanied by a copy of proof of purchase invoice. All shipments must be prepaid.
  • COD shipments will be refused.
  • If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.
  • If your order is cancelled, your credit card will not have been charged. Thank you.

TO PROCESS A RETURN

  • Log in and click the order status icon located on the top-right corner of the screen.
  • Click on the order number for the item that is being returned.
  • In the next screen, click the "Return Item" link and choose a reason for the return from the drop-down menu.
  • We will then send you a Return Authorization number.
  • Write this number visibly on the outside of the package.
  • Please include either the original packing slip or the item order number with the return.
  • For your protection, we recommend that you use Insured Parcel Post.
  • A credit will be issued when we have received the part and verified that its condition is acceptable.

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