ORDER / SHIPPING
Q: What shipping choices do you have? / When should I expect delivery?
A:Shipping options appear in the shopping cart's drop down menu. Please refer to our shipping policy listed in the ìPolicy ì tab on our home page.
Q: How much is shipping?
A: Shipping costs are calculated by distance and weight. Add the item(s) you need to the shopping cart. The shopping cart will display the shipping cost. Each time you make a change to the contents of your shopping cart, shipping is automatically re-calculated. Some large items such as crash panels, bumpers or any object longer than 80î will need to be handled by commercial trucking. These items are quoted on an individual basis, and you will be contacted prior to processing the order with a total.
Q: I just placed my order. Will it ship today?
A: Please allow 24 hours for your order to process. Orders placed by noon Eastern Time usually ship the same day but we cannot guarantee that an order will ship the same day it is placed. Orders do not ship on weekends.
Q: How can I print an order confirmation?
A: You'll get a confirmation email when your order is placed that you can print. You'll also see a confirmation web page, which you can print from your browser immediately after placing your order.
Q: Not all the parts came in the box!
A: Orders may ship from multiple warehouses, so parts may come in separate boxes.
Q: What is your return policy?
A: Please refer to our return policy located in the ìPolicyî tab on our home page.
Q: I recently returned an item, when will I receive a refund?
A: Refunds typically take 1-2 weeks to be issued. Providing us with a ìReturn Authorizationî number will ensure a faster refund time. Attached to your invoice is a Return instruction sheet. At the bottom is a tear off shipping label that is to be used when returning an item. Please read the instructions carefully prior to returning. Refunds will be issued in the same form as how you paid, (i.e. Credit card payments will receive credit to the same credit card used to place the order).
Q: What is the difference between an authorization and a charge?
A: When you place an order, the bank that issued your credit card will place an authorization of the total amount of the funds. This is how your bank determines if the funds are available to make the purchase. Your card is not actually "charged" until your order ships.
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