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FINDING PARTS
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Q: What kinds of parts do you sell?  
A: We sell almost every type of auto part, from engines to tail lights. We sell suspension parts (like struts & shocks), electrical parts (like alternators, starters, switches & relays), ignition parts (like spark plugs, distributors & coils), chassis parts (like ball joints, tie rod ends, springs), fuel & emission parts (like carburetors, fuel pumps, fuel injectors, oxygen sensors, EGR valves), little parts (like filters, wiper blades, & rear view mirror glass) and big parts (like radiators, engine blocks & complete rebuilt transmissions). We also sell lots of things you won't find in a typical auto parts store (like sheet metal, bumpers, carpets & shop manuals). The only auto parts you won't find in our online catalog are "universal" parts that are not vehicle specific (like batteries, floor mats, tires & wheels), antique parts (for cars built before World War II) 

Q: Where do your parts come from? 
A: We sell original GM parts from AC/Delco and General Motors as well as original Mazda parts.  Everything we sell comes with a full manufacturer warranty. We're not a salvage yard and we don't sell used parts.


Q: What does a part look like?  
A: If there is an Illustration Info button in the catalog, click on it to see the part and/or more information relating to the part, if available. Tip: A new browser window will open when you click the Illustration button. If this does not happen, you may have a Pop-Up blocker installed. Most blockers can be bypassed by holding down the "Control" key on your keyboard while clicking on the button. 

Q: I can't get your catalog to load. 
A: Please click the "Reload" or "Refresh" button on your browser. If you continue to have problems, please call us toll-free at 888-745-2404 and we'll help you find parts and place an order. 

 
Q: I'm interested in ordering online, is your website secure? 
A: Yes! We use 128-bit SSL encryption for the catalog and shopping cart, so your name and address as well as the credit card number you send us is protected. (Most browsers show a small padlock in the corner of the screen to confirm you are viewing a secure site. If you double-click on that padlock, you'll see the details of our SSL certificate.) Although it looks scary, this message appears only because older browsers included only a few companies on their list of "trusted" certificate providers. (As recently as June, 2002, Sun's Java Virtual Machine included only Verisign, Thawte and RSA. Those were the first companies to offer SSL certificates, and Sun was slow to update their list as more companies entered the market.) Current versions of browsers and Java recognize all the major certifying authorities (including GTE, who is the "root" Certifying Authority for us), so upgrading your browser and Java software should eliminate this warning. But you may also keep the software you have and just click the "Grant always" or "Grant this session" button when the warning message appears--the SSL "padlock" will appear and your data still will be secure. If your computer has older versions of browser software and/or Java Virtual Machine software, the first time you visit our site you may see something similar to the following error message: Although it looks scary, this message appears only because older browsers included only a few companies on their list of "trusted" certificate providers. (As recently as June 2002, Sun's Java Virtual Machine included only Verisign, Thawte and RSA. Those were the first companies to offer SSL certificates, and Sun was slow to update their list as more companies entered the market.) Current versions of browsers and Java recognize all the major certifying authorities (including GTE, who is the "root" Certifying Authority for us), so upgrading your browser and Java software should eliminate this warning. But you may also keep the software you have and just click the "Grant always" or "Grant this session" button when the warning message appears--the SSL "padlock" will appear and your data still will be secure. 
 
Q: Can you send me a paper catalog?  
A: No, we do not have a paper catalog. All of our available parts are listed in our online catalog, which is continually updated. 

Q: How do I find a part for my car? 
A: Using the drop down menus, input year, make and model of your Vehicle. Then follow the menu on the left side of the screen. If you have a part# of the item you want, place it in the ìsearch by factory part numberî box located on the home page and click ìgoî If you do not have a part# but know what it is called, place the name in the ìsearch by key wordî box located on our home page, and click ìgoî
 
Q: What does the letter/number in parenthesis mean at the end of my engine listing?  
A: The letter or sometimes number in parenthesis (e.g. 4.2L 258cid L6 MFI (T)) is related to the VIN of your vehicle. Basic VIN information--year, make, model and engine--can be decoded at any of several free websites (try typing "VIN Decoder" as a Google search). 

Q: I can't find a part I'm looking for. Where is it?  
A: Please use the keyword search on the home page of our catalog to verify that you are looking in the right category (heater hoses, for example, are under "HEAT & A/C"; radiator hoses are under "COOLING SYSTEM"). All the parts we carry are listed in our catalog, so if you're looking in the correct category. 

Q: I already know the part number I need, is there a faster way to find it?  
A: Sure--just enter the part number in our ìsearch by factory part numberî box located on the home page of our site. 

Q: Do you carry parts for heavy trucks, motorcycles, lawnmowers, tractors or snowmobiles?  
A: Our catalog only lists parts for cars and light trucks. Some of these parts also fit other vehicles, but we cannot search them by make and model. If you know the part number you need, you can order it using the parts search page. 

Q: Do you offer discounts for large orders?  
A: Yes, we do have a discount program for repeat customers.


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